Vitali Return Policy

Returns, Damages, and Shortages

Please carefully unpack and inspect your order, taking care not to damage the original packaging.

All damage claims, whether apparent or concealed must be reported to Vitali Partners within 5 business days of receipt. Please retain the original shipping carton in the condition it was received until it is inspected or the inspection is waived by Vitali Partners.

Any shortages or incorrect items must also be reported to Vitali Partners within 5 business days of receipt.

Do not fill out the manufacturer’s warranty card unless you have inspected the item and are sure you won’t be returning it. We will not accept returns with completed, damaged, or missing collateral material or warranty cards.

Your satisfaction is our top priority! If you are not completely satisfied with your purchase, simply contact Customer Solutions to get your RMA# and return the materials to us within 30 days of invoice. All products must be in salable condition, full case quantities (where applicable) and in their original package. All returns are subject to a 15% restocking fee and must be returned freight prepaid.

eProduct returns: All eBook and eLearning sales are final. Please ensure that you are purchasing the correct title for your needs before placing your order, as eProducts may not be returned or exchanged. Please also confirm that computers or mobile devices will be allowed in the classroom before you order eBooks.

Additional Information on Returns:
  • Returns beyond our 30 day return policy will not be accepted.
  • You MUST obtain an RMA# prior to returning your purchase! If you fail to do so, your return will be rejected. You can obtain an RMA# by contacting Customer Solutions at (800) 749-4468 or [email protected] or via live chat on our website.
  • Private label and special orders may not be returned for credit.
  • Upon receipt of goods in our facility, Vitali Partners will inspect products and issue the appropriate credit.

Whenever possible, please note any visible damages to the carrier at time of delivery. If delivery is made by truck, please make certain to specify “box damaged” on the Bill Of Lading before signing your receipt. A copy of this receipt will be required to file a claim with Vitali Partners. Failure to properly document truck carrier damages at the time of delivery may result in your claim being denied.

AED Return, Refund, & Exchange Policy


We have a 30 day return policy, although we’ve been known to grant reasonable exceptions under certain circumstances.  Our goal is to make you happy, and if things aren’t to your liking, we’ll do everything we can to make it right.  Below are some specifics, but give us a call or send us an email, and we’ll be happy to discuss your specific situation, and look for the best possible resolution.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging whenever possible.

A couple of our goods & services are exempt from being returned due to their nature:

  • Software as a Service (SaaS) subscriptions such as our “AED Program Management”.
  • Downloadable software products

To process your return, please email us at [email protected], or call us toll free at (800) 575-1811.  To complete your return, we require a receipt or proof of purchase.

Contact us for the address to send returns or exchanges.

Please reference your Return Authorization Number on packaging.  Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Products with obvious signs of use
  • Any item not in its original condition, or showing signs of damage or with missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, you may want to first check with your bank or your credit card company to ensure it isn’t just posting late, as sometimes there is a delay on their side in showing refund returns.

If you still have not received your refund yet, please contact us at [email protected], or call us toll free at (800) 575-1811 and we will help you to get it resolved as quickly as possible.

Exchanges (if applicable)

If you need to exchange your item for any reason, please send us an email at [email protected], or call (800) 575-1811 and we will help you with your exchange request.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.


To return your product, contact us for where to send the return.

You will be responsible for paying for your own shipping costs for returning your item.

We make every effort to process exchanges as quickly as possible.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Join Our Mailing List

Stay up to date on all things Vitali.

Vitali will be closed Dec. 25th for Christmas.

Our corporate office will be closed today due to inclement weather.

Vitali will be closed Jan 1st for New Years.

Cookie Notice

This site uses technical and analytical cookies to ensure we give you the best experience on our website. Privacy Policy